MSACL 2024 Industry Workshop Presentation *This Podium Presentation is occuring in the context of an Industry Workshop that starts at the time below. Its actual start time may be up to 40 minutes later, depending on order of presentation if there are multiple presentations planned by the workshop host. Workshop Host: Waters Corporation Day: Wednesday March 20 Time: 7:30* Location: Steinbeck 3 (Conference Ctr > 2nd Floor)

Simpler, Smarter Services: Waters Professional Services and Customer Education Platform
	Julius Aguila, BS Chemistry Waters Corporation
Presenter Bio: Joined Waters in 1996 as a Field Service Engineer and in 2000, was promoted to the PA District Service Manager role and successfully met growth goals in consecutive years. Involved with multiple regional and global projects focusing on process improvements to increase efficiencies in service procedures, customer success and was a member of the HR Onboarding Project Team. Prior to joining Waters, Julius worked as a temp chemist at Whitehall Robbins in Hammonton NJ after college for 8 months. He graduated from Saint Joseph’s University, Philadelphia, PA with a B.S. in Chemistry.

Waters Clinical Professional Services and Customer Education Platform offer customers a wide array of support and education in maximizing the customer experience with the Waters Total LC-MS/MS Workflow Solution. In this talk we will highlight aspects of support we offer to our customers:
 The Clinical Professional Services team offer seamless method migration with Waters FlexMETHODS Method Migration service for clinical laboratories, providing method optimization to enhance your laboratory efficiency, with data reporting and LIMS configuration to enhance your data workflow experience.
 The Waters Academy – Clinical Customer Education Platform helps with onboarding, training, and continued employee education on your Waters LC-MS/MS system solutions. Waters experts on LC-MS/MS, clinical diagnostics, and forensics have curated courses so you can increase your testing capabilities to provide better care, expanding your knowledge when it is convenient for you, where it is convenient for you.